As we get closer to the Livewire's release there will be lots of questions. This list of FAQ's cover question relating to: availability, charging options, charging connnector, H-D Connect Service, maintenance and more.
When and where will the LiveWire™ motorcycle be available?
The LiveWire™ motorcycle to be available in select dealerships through North America and Western Europe in the fall of 2019. Select additional markets will follow.
What are the charging options for the LiveWire™ motorcycle?
The LiveWire™ can be charged at any compatible charging station, or with its on-board charger and a standard household outlet.
Level 1 (standard household outlet): 13 miles range per hour of charged.
Level 2: LiveWire can be connected to a Level 2 charge unit but will be charged at the Level 1 rate.
Level 3 (DC Fast Charge): 192 miles range per hour charged.
What kind of connector does the LiveWire™ motorcycle require to use DC Fast charging?
The LiveWire™ can be charged at any compatible charging station using any market specific DC Fast Charge station
North America: CCS Combo 1/J1772
Western Europe: CCS Combo 2
What is H-D™ Connect Service?
It is a technology that provides cellular connectivity that can link a LiveWire™ owner with their motorcycle through their smart phone using the latest version of the Harley‑Davidson™ App.
What are the benefits H-D™ Connect offers me?
H-D™ Connect allows owners to connect remotely to their LiveWire™ motorcycle and allows for viewing of key vehicle health information such as battery charge status. It will also send you security alerts if your bike has been bumped, tampered with or moved. GPS-enabled stolen vehicle tracking provides peace of mind. H‑D™ Connect also tells you the location of your parked motorcycle on a map, sends you automated reminders about upcoming vehicle service and a charge station locator.
How much will the H-D™ Connect annual subscription cost?
H-D™ Connect will have an initial free subscription period. After that an annual subscription fee will be required.
Will the LiveWire™ motorcycle retain all functionality if I don’t care to subscribe to H‑D™ Connect?
Without the subscription that is required to maintain a cellular service, owners will not be able to take advantage of any of the remote status and security features.
Does H-D™ Connect function if the LiveWire™ motorcycle is in a location with no cell service?
Cellular service is required for the H‑D™ Connect Service related capabilities to function. Generally, H‑D™ Connect will continue to function in areas with lower cellular service quality coverage such as 3G areas.
Will H-D™ Connect be used to gather vehicle data?
Vehicle usage data (anonymized where required) will be collected to improve overall vehicle quality and the rider’s experience. Riders will be able to opt out of the service. Detailed data collection and privacy information will be available at the time of service launch.
How easy is it to maintain LiveWire™?
The LiveWire™ motorcycle is convenient to own because many of the routine maintenance items required of a motorcycle powered by an internal combustion engine are eliminated: there’s no engine oil to change, and no spark plugs, air filter or primary drive to service. Electric power also eliminates maintenance issues associated with ethanol gasoline and off-season storage. The LiveWire™ motorcycle does require inspection or service of some mechanical and consumable items, such as the drive belt tension, brake fluid and brake pads, and tires, at recommended intervals and pre-ride.