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I was quoted over $400 for the first service. This is ridiculous in my opinion. Any other experiences?
 

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My "estimate" was $350 and the bill was $428. For that price they could have at least reset the clock ...
(I'm near Denver)
 

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Oil and filter is over $100.00. My 1000 mile service was about $250.00.

My 5k and 10k were $95.00 plus tax.
 

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I knew it was going to be high. Large chain of H-D dealerships in Jacksonville, FL with only one LW certified tech. For what it's worth, they were great helping me unload and reload on a trailer with a bad ramp, so they made some of that in genuine physical labor. But yeah, an ICE first service is cheaper.
 

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I knew it was going to be high. Large chain of H-D dealerships in Jacksonville, FL with only one LW certified tech. For what it's worth, they were great helping me unload and reload on a trailer with a bad ramp, so they made some of that in genuine physical labor. But yeah, an ICE first service is cheaper.
Still have your bill? I'd like to know what they did. Told the service manager at my dealership about your cost and said no way possible unless something else done. Makes no difference how many LW certified techs in the dealership. I've posted this video before but here it is again to refresh your memory. You might want to show it to your dealership.
 

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Let me get a copy of the invoice, and I'll attach when able. I was told that the gear oil is not legally for sale except through H-D dealerships. And then there's the gasket and O-ring. If the oil was $50, the gasket and O-ring might have been $250? Regardless, I was warned that the first service was in-line with a softtail or cruiser. Which in Florida is typically around $400. Otherwise, they kept from my question about exact cost, knowing it was going to be high. Living in Florida was cheap, except for stuff like this. Had I gone to Atlanta, I suspect I could've saved a few dollars. Regardless, lets see what the receipt shows...
 

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And like "arefog," they didn't reset the clock for me either. But Denver jacks prices on things like this. I can't imagine getting the Livewire 1,000 mile service for under $350-$450 in Denver, California (my birthplace), or Florida (past 15-year residence). Savannah, GA is generally far more reasonable, but they don't carry or service the Livewire.
 

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Still have your bill? I'd like to know what they did. Told the service manager at my dealership about your cost and said no way possible unless something else done. Makes no difference how many LW certified techs in the dealership. I've posted this video before but here it is again to refresh your memory. You might want to show it to your dealership.
Receipt attached. Not sure what the other charge is for, so I asked the dealership. I'm still awaiting an explanation...
 

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Receipt attached. Not sure what the other charge is for, so I asked the dealership. I'm still awaiting an explanation...
Yeah, I saw shop supplies and said "WTF". Looks like they charge for any extras. 65 bucks for a gasket! Looked up that part number and gasket made in Italy. Can't even write up a correct work description i.e. engine, primary fluids? Looks like you just have an expensive shop.I would ask to see the package for the gasket and see if it says Livewire on it. Everything I see online near that price is for the inner primary on other Harleys.
 

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It's an expensive gasket, that's for sure.
As for pricing, I nearly walked out of the dealership twice the day I drove down to Jacksonville to first check out the Livewire. Eventually, the terms worked for me. But I'm still a bit bothered by the business practices of the larger city H-D dealerships.
Regardless, if I can't get a good quote in Jacksonville on the 5,000 mile service (which should be cheap), there's always Atlanta and Charlotte. As for Savannah, GA, I don't think the electric revolution is coming here anytime soon.
 

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would you be willing to share your service invoice - feel free to black out personal information. I would like to show my dealer.
would you be willing to share your service invoice - feel free to black out personal information. I would like to show my dealer.
Crap, it's the one time I paid in cash ('cause it was so cheap), I'll have to see if I can get them from the dealer on my 10k visit.
 

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Great pricing!
On a good note, my Jacksonville dealership admitted a billing mistake and is reimbursing me $200.
It's still nearly $300 for the 1,000 mile service, but nothing like $500.
 
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