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You may be right. But my dealership has some decent people in upper leadership who responded quickly when they heard about the bill. The overall service manager stated the parts were keyed-in wrong, as were the labor hours. He went on to share that the 5,000/10,000... mile services will be $200, labor only. But given I once had a Triumph returned from a dealership in Ocala, FL after routine servicing and the axle nuts and brake caliper nuts were finger loose, I'll pay for good labor. I like my Jacksonville LW mechanic, and I think he's good at what he does.
 

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'Down here' just had my first service done - dealer is 4 hours' drive away so I combined it with a trip to see my dad in his 90s, he's another 4 hours further up-island :)

Excellent as well as friendly service from my dealer (Road and Sport, Hamilton) IMO.

All costs in SPP (South Pacific pesos = Kiwi dollars). Labour*: 303; consumables 96; 'DigiTech' 27; for a total of Kiwi$426. On top of which the Govt imposes 15% GST (Government State Theft) for a total of $NZ490. At current rates, = $US355.

* This included extra time for fitting new Voltaic handgrips, plus a couple of other cosmetic parts I'd been collecting; carbon fiber speed screen, rear master cylinder cover, and frame pucks. I could have done those myself but they did a much neater job than I would have. I'm still embarrassed by fitting the axle covers myself only to have 2 of the 4 fall out as I rode out of the driveway - just to, y'know, give you an idea of my mechanical disability...

Considering the 'extras' plus costs and time to import parts / disposables from the US and the hi-tech-training this bike needs for servicing, I consider this an appropriate price. Plus they let me leave my bike trailer in their yard overnight while I drove on, and picked the bike & trailer up the next day.
 

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Discussion Starter · #24 ·
'Down here' just had my first service done - dealer is 4 hours' drive away so I combined it with a trip to see my dad in his 90s, he's another 4 hours further up-island :)

Excellent as well as friendly service from my dealer (Road and Sport, Hamilton) IMO.

All costs in SPP (South Pacific pesos = Kiwi dollars). Labour*: 303; consumables 96; 'DigiTech' 27; for a total of Kiwi$426. On top of which the Govt imposes 15% GST (Government State Theft) for a total of $NZ490. At current rates, = $US355.

* This included extra time for fitting new Voltaic handgrips, plus a couple of other cosmetic parts I'd been collecting; carbon fiber speed screen, rear master cylinder cover, and frame pucks. I could have done those myself but they did a much neater job than I would have. I'm still embarrassed by fitting the axle covers myself only to have 2 of the 4 fall out as I rode out of the driveway - just to, y'know, give you an idea of my mechanical disability...

Considering the 'extras' plus costs and time to import parts / disposables from the US and the hi-tech-training this bike needs for servicing, I consider this an appropriate price. Plus they let me leave my bike trailer in their yard overnight while I drove on, and picked the bike & trailer up the next day.
even with all the added expense, this is still less expensive than what my dealer wanted to charge me. They wanted over $400. scam
 

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You should definitely review the bill, see how they itemized things, then be prepared to contact the dealership manager/owner to voice a complaint.
I agree with this. Since dealers set their prices, not all will be the same. I've moved from an old dealer to my current one for this exact reason!
 

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There’s barely anything to do at 1600km… change the oil of the transmission, which takes about 20 minutes and check if the electrical systems are working fine, then check diagnostic codes……. Why would they charge you 3 hours for that?
 

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There’s barely anything to do at 1600km… change the oil of the transmission, which takes about 20 minutes and check if the electrical systems are working fine, then check diagnostic codes……. Why would they charge you 3 hours for that?
'cause they're not certain what they're doing, so it takes longer.

they can only get away with that once, really.
 
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