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286 Posts
What was the mistake? I think the mistake was you questioned their billing and caught them!
1000 mile service cost
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You may be right. But my dealership has some decent people in upper leadership who responded quickly when they heard about the bill. The overall service manager stated the parts were keyed-in wrong, as were the labor hours. He went on to share that the 5,000/10,000... mile services will be $200, labor only. But given I once had a Triumph returned from a dealership in Ocala, FL after routine servicing and the axle nuts and brake caliper nuts were finger loose, I'll pay for good labor. I like my Jacksonville LW mechanic, and I think he's good at what he does.
'Down here' just had my first service done - dealer is 4 hours' drive away so I combined it with a trip to see my dad in his 90s, he's another 4 hours further up-island 
Excellent as well as friendly service from my dealer (Road and Sport, Hamilton) IMO.
All costs in SPP (South Pacific pesos = Kiwi dollars). Labour*: 303; consumables 96; 'DigiTech' 27; for a total of Kiwi$426. On top of which the Govt imposes 15% GST (Government State Theft) for a total of $NZ490. At current rates, = $US355.
* This included extra time for fitting new Voltaic handgrips, plus a couple of other cosmetic parts I'd been collecting; carbon fiber speed screen, rear master cylinder cover, and frame pucks. I could have done those myself but they did a much neater job than I would have. I'm still embarrassed by fitting the axle covers myself only to have 2 of the 4 fall out as I rode out of the driveway - just to, y'know, give you an idea of my mechanical disability...
Considering the 'extras' plus costs and time to import parts / disposables from the US and the hi-tech-training this bike needs for servicing, I consider this an appropriate price. Plus they let me leave my bike trailer in their yard overnight while I drove on, and picked the bike & trailer up the next day.
Excellent as well as friendly service from my dealer (Road and Sport, Hamilton) IMO.
All costs in SPP (South Pacific pesos = Kiwi dollars). Labour*: 303; consumables 96; 'DigiTech' 27; for a total of Kiwi$426. On top of which the Govt imposes 15% GST (Government State Theft) for a total of $NZ490. At current rates, = $US355.
* This included extra time for fitting new Voltaic handgrips, plus a couple of other cosmetic parts I'd been collecting; carbon fiber speed screen, rear master cylinder cover, and frame pucks. I could have done those myself but they did a much neater job than I would have. I'm still embarrassed by fitting the axle covers myself only to have 2 of the 4 fall out as I rode out of the driveway - just to, y'know, give you an idea of my mechanical disability...
Considering the 'extras' plus costs and time to import parts / disposables from the US and the hi-tech-training this bike needs for servicing, I consider this an appropriate price. Plus they let me leave my bike trailer in their yard overnight while I drove on, and picked the bike & trailer up the next day.
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66 Posts
even with all the added expense, this is still less expensive than what my dealer wanted to charge me. They wanted over $400. scam'Down here' just had my first service done - dealer is 4 hours' drive away so I combined it with a trip to see my dad in his 90s, he's another 4 hours further up-island
Excellent as well as friendly service from my dealer (Road and Sport, Hamilton) IMO.
All costs in SPP (South Pacific pesos = Kiwi dollars). Labour*: 303; consumables 96; 'DigiTech' 27; for a total of Kiwi$426. On top of which the Govt imposes 15% GST (Government State Theft) for a total of $NZ490. At current rates, = $US355.
* This included extra time for fitting new Voltaic handgrips, plus a couple of other cosmetic parts I'd been collecting; carbon fiber speed screen, rear master cylinder cover, and frame pucks. I could have done those myself but they did a much neater job than I would have. I'm still embarrassed by fitting the axle covers myself only to have 2 of the 4 fall out as I rode out of the driveway - just to, y'know, give you an idea of my mechanical disability...
Considering the 'extras' plus costs and time to import parts / disposables from the US and the hi-tech-training this bike needs for servicing, I consider this an appropriate price. Plus they let me leave my bike trailer in their yard overnight while I drove on, and picked the bike & trailer up the next day.
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1 Posts
I got charged $537.00 I think I just got robbed !!! it’s like extortion ! Wtf! I was expecting to around 300 but 537 ? I’m not happy about that at all!
I agree with this. Since dealers set their prices, not all will be the same. I've moved from an old dealer to my current one for this exact reason!
'cause they're not certain what they're doing, so it takes longer.
they can only get away with that once, really.
See my experience here: FUTURE SERVICING LOCATIONS - QUERY
Joined
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60 Posts
It is interesting that they want you to do servicing on the electric bike every 5000 miles.
The manual states that the second service is at 20,000 miles
I bought a shop manual and am plannning on doing these simple services myself.
I also heard that you can re-use the expensive gasket in the electric motor when doing 1000 mile gear oil change unless it is damaged. That saves a lot of money.
Most of the 1000 and 20,000 mile service is tightening bolts to spec and inspecting things
Get a service manual at the dealership so you will know what is being done if you have work done by them and not get taken by the stealership.
Just my 2 cents
Bill
The manual states that the second service is at 20,000 miles
I bought a shop manual and am plannning on doing these simple services myself.
I also heard that you can re-use the expensive gasket in the electric motor when doing 1000 mile gear oil change unless it is damaged. That saves a lot of money.
Most of the 1000 and 20,000 mile service is tightening bolts to spec and inspecting things
Get a service manual at the dealership so you will know what is being done if you have work done by them and not get taken by the stealership.
Just my 2 cents
Bill
Like Bill I recall when I looked in the service manual it said to replace the O-ring but the gasket wasn't required or suggested unless I suppose if it was damaged during removal. I've seen folks in the forum post invoices and some were billed for the gasket and others weren't. The gasket is ridiculously pricey if I remember correctly. The service manual wasn't cheap at about $130 but it was worth it.
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