Found my 4 month old LV (1200 Km on the clock) completely dead without any error message. Needed to have it trucked to the dealer which happened very expediently. That was mid-week last week.
It took the dealer’s Service Dept. a week to get to look at the bike as their one and only trained LW tech was on vacation and then sick. They have no support contingency in place...
Service replaced the original 12V battery with a new one, but the bike then started a process of “murdering” ( as it was expressed to me) the replacement battery, So they need further investigation into the matter, and cannot release the LW as it could go dead at any time, again.
Upon HD request, Support sent some “system codes” to HD for further analysis and advise. No ETA was provided to me for when to expect the bike to be fixed.
I bought the LV - brand new - mid Dec. 2020, and it had performed very well, and I was over the moon until last week. This present service experience is quickly chipping away on my „hot love affair“ with the LW, the local dealer and their support dept.
For a bike costing approximately Can $38K I would expect better at any level.
... to be continued ...
It took the dealer’s Service Dept. a week to get to look at the bike as their one and only trained LW tech was on vacation and then sick. They have no support contingency in place...
Service replaced the original 12V battery with a new one, but the bike then started a process of “murdering” ( as it was expressed to me) the replacement battery, So they need further investigation into the matter, and cannot release the LW as it could go dead at any time, again.
Upon HD request, Support sent some “system codes” to HD for further analysis and advise. No ETA was provided to me for when to expect the bike to be fixed.
I bought the LV - brand new - mid Dec. 2020, and it had performed very well, and I was over the moon until last week. This present service experience is quickly chipping away on my „hot love affair“ with the LW, the local dealer and their support dept.
For a bike costing approximately Can $38K I would expect better at any level.
... to be continued ...