Livewire Forums banner
1 - 16 of 16 Posts

·
Registered
Joined
·
19 Posts
I'm confused by the choice of photos. Was there a battery issue? How long did the service take? Was the gear oil a top up or a change out? Is EV Gear Oil the transmission lubricant that is listed to be replaced in the maintenance table for 1k miles? Did they charge you for the gear oil/labor/anything/nothing?
 

·
Registered
Joined
·
284 Posts
Discussion Starter · #3 ·
I'm confused by the choice of photos. Was there a battery issue? How long did the service take? Was the gear oil a top up or a change out? Is EV Gear Oil the transmission lubricant that is listed to be replaced in the maintenance table for 1k miles? Did they charge you for the gear oil/labor/anything/nothing?
It's HD, you get charged for everything! Just like an oil change on a car you pay for the oil. It is the transmission lubricant. After the 1K service it goes to every 20K service to replace the oil and it takes the whole 355mL. No drain plug so it is opened up to let the oil drain out.The battery was disconnected to test the charge and you can see the test button on the battery. At my dealer it is a 2 hour labor charge plus parts. My bill was $258 but this may vary dealer to dealer.I saw another post where the charge was $400.
 

Attachments

·
Registered
2022, Liquid Black
Joined
·
158 Posts
IDK,there are about 25 things that are supposed to be checked, adjusted, cleaned, or replaced and a check ride. There is a book time for each action. If the shop was conscientious in going over all of the points, it takes time. Throw in routine charges for labor, materials, shop supplies and hazmat disposal, and the next thing vou know you are at $400

Of course, one could do the service themself, just pay for parts, and save the money....
 

·
Registered
Joined
·
114 Posts
I always have the dealer do the first service. Often it is where something gets caught early on. It is also very helpful to have more than just receipts you bought the gear oil. I do this mostly from a warranty perspective. Hard to say the service wasn't performed and try and deny a warranty claim when they are the ones who did the service.

Early in my career at a major motorcycle manufacturer, I adjudicated warranty claims when they got kicked up from the dealer or were over a certain amount. The first thing I looked for was if the bike had been maintained according to the owner's manual. If it wasn't, then I was told to deny the claim IF the issue was something that could have been caught, noticed or prevented during one of the maintenance intervals if the bike had been maintained as required. YMMV and HD may be different.

It doesn't matter what the law says if you are fighting a big company to get something covered. They have deep pockets and if they are really against you, it is an uphill fight. Even more so if you have modded your bike. So with my lessons learned from that role, I always let the dealer do the first service and then decided from there whether I'll service it myself or take it to the dealer again.
 
1 - 16 of 16 Posts
Top