Bike won't charge, new icon displayed on screen

2155 Views 27 Replies 8 Participants Last post by xophere, 4 mo ago

Ecanup1

Discussion Starter · 10 mo ago

I rode the bike to work yesterday with about 22 miles range remaining. I noticed on my way that a new icon popped up on the screen that I hadn't seen before (see pic, it's the amber rectangular-ish icon to the right of the bar and shield), but the bike ran fine so I continued. When I arrived at work, I was concerned I wouldn't quite have enough range to get home, so I plugged it in to a wall outlet all day to charge while I was out of town (about 11.5 hours). When I returned the bike had gone from 10% down to 3% because the coolant pump had been running the whole time but the battery had not charged at all. The icon was still there. I borrowed a company vehicle and went home, hoping it was just a glitch that would resolve itself this morning when I cycled power. However, I still have the same problem and now I don't have enough charge to ride it anywhere. The dealer is booked until mid-September.

Any ideas on how to resolve this?

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Rianf1

· #2 · 10 mo ago

Ecanup1 said:
I rode the bike to work yesterday with about 22 miles range remaining. I noticed on my way that a new icon popped up on the screen that I hadn't seen before (see pic, it's the amber rectangular-ish icon to the right of the bar and shield), but the bike ran fine so I continued. When I arrived at work, I was concerned I wouldn't quite have enough range to get home, so I plugged it in to a wall outlet all day to charge while I was out of town (about 11.5 hours). When I returned the bike had gone from 10% down to 3% because the coolant pump had been running the whole time but the battery had not charged at all. The icon was still there. I borrowed a company vehicle and went home, hoping it was just a glitch that would resolve itself this morning when I cycled power. However, I still have the same problem and now I don't have enough charge to ride it anywhere. The dealer is booked until mid-September.

Any ideas on how to resolve this?

You are not alone my friend. Last week, I also dealt with the same issue on my 2020 Hd ELW. I had a coolant pump malfunction message and that sale malfunction indicator light that you had to the right of the bar and shield. Since then, the malfunction indicator lamp has gone away but I still go get some glitchy charges. For example, sometimes the charge will just stop and I have to unplug the bike and plug it back in. I actually have the bike going into Hellbender Harley-Davidson in Conyers, Ga on Friday for another concern(LCD screen starting to bubble) so I will be bringing this up as well. Perhaps a software update? Cooling pump replacement? Something else? I guess I will find out soon.

As for you @Ecanup1, I would just try pulling the plug a couple of times to get it to charge but im guessing you should bring it in for service.

Menoche

· #3 · 10 mo ago

1- is your EVSE connected to a solid 15Amp circuit?
2- is the blue light on the EVSE?
3-i’ve had issue where my EVSE would NOT charge the bike because the EVSE couldn’t pull enough current on the circuit. (Without even tripping the breaker). I’ve had to use an external outlet to get a good 15amps and now, no issues.
4-make sure the EVSE connector is snug it and at the bottom of the socket completely
5-wait at least 3-4 minutes and the estimated time should show up.

Ecanup1

Discussion Starter · #4 · 10 mo ago

Menoche said:
1- is your EVSE connected to a solid 15Amp circuit?
2- is the blue light on the EVSE?
3-i’ve had issue where my EVSE would NOT charge the bike because the EVSE couldn’t pull enough current on the circuit. (Without even tripping the breaker). I’ve had to use an external outlet to get a good 15amps and now, no issues.
4-make sure the EVSE connector is snug it and at the bottom of the socket completely
5-wait at least 3-4 minutes and the estimated time should show up.

This is a circuit that I haven't used before, so I can't say for sure it's a solid enough circuit. I noticed the blue light is blinking. I can't remember if that's normal or if it should be solid blue while charging. Also, I've waited for quite a while and still don't see the estimated time to charge show up, even though all other indications seem normal (including the amber icon has now disappeared).

Phaedrus

· #5 · 10 mo ago

What DTCs do you have?

Ecanup1

Discussion Starter · #6 · 10 mo ago

Phaedrus said:
What DTCs do you have?

Not sure what DTC stands for.

Phaedrus

· #7 · 10 mo ago

Diagnostic Trouble Code

The bike logs DTCs for all of its problems.. They tell the story of what is going on. You can read them on the display.

Ecanup1

Discussion Starter · #8 · 10 mo ago

Phaedrus said:
Diagnostic Trouble Code

The bike logs DTCs for all of its problems.. They tell the story of what is going on. You can read them on the display.

How are the DTCs accessed? I can only find one reference in the owner’s manual in the abbreviations section of the appendix. As I mentioned in my original post, I had a Malfunction Indicator Lamp initially, and although it’s no longer present when I power on, the bike still won’t charge. I also tried two different outlets and verified that they’re 15 amp service. No luck.

Phaedrus

· #9 · 10 mo ago

2

DTCs can be retrieved with a DT2, or using the bike. The electrical service manual has details.

Font Screenshot Parallel Number Document

Human body Rectangle Font Parallel Magenta

In particular, check the trouble codes for the OBC. Overall though, you'll want to check if any codes are current - have a "c" after them.

The codes will give an indication of what is going on in the bike.

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xophere

· #10 · 10 mo ago

Blinking blue light is correct btw.

Menoche

· #11 · 10 mo ago

Hold the odometer trigger switch while turning the run button on, you’ll get the diagnostics screen and can navigate with the trigger button to see each domain’s diagnostic trouble codes (DTC) and clear them

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Ecanup1

Discussion Starter · #12 · 10 mo ago

Found the DTCs. The only code that has a 'C' beside it was this one: P1d3492. I can post the rest of the codes if needed. I have looked for an online resource to tell me what the codes mean, but to no avail. Do you have a reference?

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Menoche

· #13 · 10 mo ago

Clear all of them, turn the bike off, turn the bike back on, wait for the complete initialisation, turn it off, and plug the EVSE.

Ecanup1

Discussion Starter · #14 · 10 mo ago

I cleared the faults, but the OBC immediately came back and said "No Response". I don't know if that's normal with the bike not running, but it can't be cleared. Cycled the power, but after initialization, I saw the attached message: "WAIT-NOT READY". It just stayed there. I turned it off and tried charging it anyway, but same result. The red warning icon also appears in the upper right corner of the screen. I can't remember if that's normal while plugged in or not. I did check the fault codes again. Nothing came back, other than the remaining "No Response" from the OBC.

It should be noted that I'm now showing 0%, but I did put a trickle charger on the 12v battery and charged it until the charger light turned green. I'm thankful my mechanic recommended adding the charging dongle for that. Any other suggestions? I appreciate all your help already!

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Phaedrus

· #15 · 10 mo ago (Edited)

I would suggest not clearing codes, until after the bike goes in for service, if needed. Keeping the historic codes lets a tech more readily see the history of the bike, and troubleshoot other modules if needed. Anything recurring will stay with a "c," for you to focus on.

P1d13492 is " Battery charger gate driver fault performance or incorrect operation"

Best option is take it in for service. And particularly if it is a Livewire LLC bike under warranty, call Livewire and talk to Jake or Jamie in tech support. Tell them what is going on, and the current code that you have.

The majority of your historic codes were probably stray codes from the bike systems losing power when the 12V battery died. But a tech would want to see them before clearing and troubleshooting.

Menoche

· #16 · 10 mo ago

Best options but a very « long » options.
one thing to remember is that everything in there is software. Unfortunately, multiple tests are done to check for safe operations and sometimes, they trip each other. The « not ready » happens to me once or twice a month. Every time. I put the bike on the side stand, clear the codes, turn it off, wait for everything to shut off, then connect the EVSE and let it be for 3-4 minutes and it either restarts or starts charging again if not full.

Phaedrus

· #17 · 10 mo ago

With a current OBC gate driver error, and the lithium battery going flat, if the bike is under warranty they are probably going to replace the 12vdc lithium battery, and then test the OBC and other modules. The liklihood is with a gate driver fault they will then replace the OBC. But warranty support is much better if they can see the full problem.

If I know the cause, I'll clear historic codes. But if one wants warranty support, or better tech support, I would suggest not clearing historic codes before the bikegoes in for service.

Ecanup1

Discussion Starter · #18 · 10 mo ago

Unfortunately, I've already cleared the codes, but I did take a pic of all of them before doing so. I have no evidence that the lithium battery is dying. I just charged it as an additional box to check. Right now, I'm leaning towards a bad OBC, but I'll call LW support as a last ditch effort. My local dealer can't get to it for a month, so what the hell, right? I'll report back once resolved.

xophere

· #19 · 10 mo ago

Man the dealer back log sucks. After trying a couple of chargers I called them and asked if they could look my one day old bike and they said in a week. I was like WTF?

Eric

· #20 · 10 mo ago

Ecanup1 said:
I rode the bike to work yesterday with about 22 miles range remaining. I noticed on my way that a new icon popped up on the screen that I hadn't seen before (see pic, it's the amber rectangular-ish icon to the right of the bar and shield), but the bike ran fine so I continued. When I arrived at work, I was concerned I wouldn't quite have enough range to get home, so I plugged it in to a wall outlet all day to charge while I was out of town (about 11.5 hours). When I returned the bike had gone from 10% down to 3% because the coolant pump had been running the whole time but the battery had not charged at all. The icon was still there. I borrowed a company vehicle and went home, hoping it was just a glitch that would resolve itself this morning when I cycled power. However, I still have the same problem and now I don't have enough charge to ride it anywhere. The dealer is booked until mid-September.

Any ideas on how to resolve this?

Never seen, on my side, I always wait to have the end of charge timer value pop up before to leave

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