I've been reading posts on different Livewire sites of new owners not getting the ChargePoint cards from the dealer. Most of the complaints are of the dealer not having a clue about what to do. I hope this is a thing of the past now that deliveries have been going on for awhile now. The good news is that you do not need the dealers help. I had to wait so long for my bike I had my ChargePoint account set up two months before I got my bike. As soon as I got my bike I went in and put my VIN number in to start my two year free charging. So if your waiting on your bike or know a person waiting for their bike just go to this link.