Electrify America - Harley Enrollment Code
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HD will send to you via email. Took me about a week to receive. Works great.
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I think if you enroll with the EA app you do not need the HD code. The app will ask for your VIN # and you'll be set for the free charging. I've had my bike over a year now and I had the emailed code.
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I got the code from the dealer though it took them a few days to get it. I never got an email about the code from HD. I did use the app and it does ask for the VIN but it also requires the enrollment code. I signed up for ChargePoint as well and if I recall correctly that worked with the VIN and did not need an additional code.
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Note: the EA system works well but not when trying to use NFC via iPhone or Apple Watch. I get a consistent "Account not found" error but when I use the app to initiate the charging it works perfectly. Escalated to support but no answer so far but the theory is that it has something to do with the HD relationship to the account which is causing the NFC part to fail.
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Folks, like stated above do it yourself! Follow these steps: Harley Davidson | Electrify America
These guys are correct. You do need code, and sometimes the codes don't take. It took about 4-6 weeks for EA and HD to get the code, and another couple weeks for EA to work out the networking bugs. EA tech support called repeatedly and got everything working. And fortunately, the 2 years with EA started the day they fixed everything.
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I had to call Harley customer service to get the enrollment code. Had to provide Vin # and verify my email address.
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The email verification may be tied to also registering with Harley Owners Group (HOG). So, you may need to register with HOG 1st...
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After a few calls and getting bounced around, I got the formula for the enrollment code. It's the four digit year of the vehicle followed by the seven digit vehicle order number (in the commercial invoice) from the dealer. I got the number from the H-D dealer and enrolled, then passed along the info so they could provide the code anyone else buying a LiveWire.
. My dealer still cant figure this out. I got the same information as you when I called Harley HQ. My dealer hasn't been able to get me the Vehicle Order Number. Its been several weeks.
Call HD customer service! They were great! I messed with my dealer for weeks and they didn’t know what was going on either. Called HD and got it no problem. Although the customer service guy did give me the code in the wrong order should be 2020XXXXXXX, not the 2020 at the end as he gave it to me. Also when I entered the VIN in the EA app, it seemed like it was picky about the VIN letters being capitalized (either that or I entered the VIN wrong the first time!)
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Thanks for your note on this. Helped me get mine squared away today.
I picked up my new orange LW on Tuesday, registered it on the H-D app on my iPhone on Wednesday, and got an email with the code from H-D on Thursday -- easy peasy!
It did not work for me and still waiting for the HD dealer to get back with a code since August! ARRRGHH, Any suggestions? I also call HD and EA directly with no success.
This did work for me on my first try, but only after I deleted the app and reinstalled it from scratch.
You must have got your info from a good rep. The rep I got gave me a number to call and it was the HD connect group and then that guy transferred to to electrify america. UGH
For me the only place I can get any good information on my liverwire is from this forum and one other. The dealerships still don't seem to know the product.
The motor co seems like they don't give a rats ass about the livewire purchasers or supporting it.
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