[Pab5482]

Hi everyone - I’m encountering an issue with Level 3 DC Fast Charging on my 2020 Livewire. Using only Electrify America, Chargepoint and sometimes EVGo, I’m getting the same issue come up. I plug in, swipe my app or card, but then I get “establishing connection” on my TFT screen, and it goes on for minutes and minutes, and charging doesn’t start. The charging stations just say “waiting for EV”. I unplug and start again, and one of two things happen. Either:

1) it connects successfully and charging commences and completes

or

2) the charging station says there’s an error

Fortunately I haven’t been stranded yet - i either get it work on a second or third attempt. Or I change to a different charging station.

Has anyone else experienced this? I’m pretty sure it’s a charging system problem on the bike. Your experiences would be appreciated! Thanks.

 

[Mac Mike]

Hi everyone - I’m encountering an issue with Level 3 DC Fast Charging on my 2020 Livewire. Using only Electrify America, Chargepoint and sometimes EVGo, I’m getting the same issue come up. I plug in, swipe my app or card, but then I get “establishing connection” on my TFT screen, and it goes on for minutes and minutes, and charging doesn’t start. The charging stations just say “waiting for EV”. I unplug and start again, and one of two things happen. Either:

1) it connects successfully and charging commences and completes

or

2) the charging station says there’s an error

Fortunately I haven’t been stranded yet - i either get it work on a second or third attempt. Or I change to a different charging station.

Has anyone else experienced this? I’m pretty sure it’s a charging system problem on the bike. Your experiences would be appreciated! Thanks.

I had a similar problem on my LW. It would not charge on Level 3 but would only charge Level 1. Turned out to be an OBC problem which was replaced.

As for the charging stations I only use EA or ChargePoint. I've found the best way to charge at EA stations is to do the connection strictly using the app and I don't mean using the phone to tap on the card reader.I open the app map feature and pick the station I'm at and follow directions from the app.

 

[Pab5482]

Thanks Mac Mike for sharing this experience. Can I ask, OBC = on board charger?

 

[Mac Mike]

Thanks Mac Mike for sharing this experience. Can I ask, OBC = on board charger?

Yes, On Board Charger.

 

[Dave]

I had a similar problem on my LW. It would not charge on Level 3 but would only charge Level 1. Turned out to be an OBC problem which was replaced.

As for the charging stations I only use EA or ChargePoint. I've found the best way to charge at EA stations is to do the connection strictly using the app and I don't mean using the phone to tap on the card reader.I open the app map feature and pick the station I'm at and follow directions from the app.

I’ve been successful using NFC (tap) with ChargePoint but not with EA. I have submitted feedback to EA. Looking forward to getting the bike out of winter storage at the end of the month and seeing if there has been any update.

 

[tcypher]

as far as my experience, I've used roughly 10 diff charge companies and E.A. is by far the worst.
They have constant connectivity issues, whether it's the main start or stopping mid charge.
I have to frequently switch machines (thankfully they usually have more than one)... Not to mention, they are the most expensive.

That said, of all the other's I've used, I have not had a single problem, less there simply is no power to the charge box.
The rest, have been plug in, wait a short min for the connection to establish and it starts to charge.

After the free period is over with E.A. I will avoid their chargers like the plague unless I have no choice.

At this point, I'm dubbing them the AM/PM (Arco) of fill-up stations. (water in your gas anyone?)

 

[Pab5482]

Well, I got stranded.

I raised the problem a while back with the dealer, who told me they escalated to technical and apparently I’m SOL and there’s no fix. They wouldn’t except any responsibility. So I kept riding, and then at the end of the day’s ride I went to a chargepoint DC fast charger, where I tried four times to get it to charge. It would not work. Then an Audi E Tron rocked up and connected to power using the same station immediately, no problem. I had to wait hours on a slow charger, to get enough power to limp home. Then this past weekend, I had to try three times at two different chargepoint DC fast chargers to get it to work. Almost got stranded again.

Harley Davidson again refused to do anything. They continue to blame Chargepoint.

Does anyone have any connections to the company, so that I can get this raised above the arrogant and intransigent technical team?

I never expected this from the motor company. Apple? Sure. But not the motor company.

 

[tcypher]

Well, I got stranded.

I raised the problem a while back with the dealer, who told me they escalated to technical and apparently I’m SOL and there’s no fix. They wouldn’t except any responsibility. So I kept riding, and then at the end of the day’s ride I went to a chargepoint DC fast charger, where I tried four times to get it to charge. It would not work. Then an Audi E Tron rocked up and connected to power using the same station immediately, no problem. I had to wait hours on a slow charger, to get enough power to limp home. Then this past weekend, I had to try three times at two different chargepoint DC fast chargers to get it to work. Almost got stranded again.

Harley Davidson again refused to do anything. They continue to blame Chargepoint.

Does anyone have any connections to the company, so that I can get this raised above the arrogant and intransigent technical team?

I never expected this from the motor company. Apple? Sure. But not the motor company.

*edit, my post below may be irrelevant after re-reading yours... so you could still charge, just not with a CCS?

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If the 12v is dead (riding the bike to more than empty will do that)... then it needs to be jumped or juice a little to get the onboard charging system to work.
The 12v is what starts everything up... without it, you can't get the onboard charging system and instrument activated to obtain a charge connection between the bike and station or cable.

This has happened to a few people before and placing the bike's 12v on a lithium ion trickle for long enough to get it going again resolves that... (assuming it's not something else.)
After the bike comes alive from having the 12v charged up enough, you should be able to start charging the RESS again which will then charge the 12v back up.

If for some reason the 12v is not charging (likely prematurely dying) then that's another issue.

Key is, don't run your RESS to complete empty (or less than 0%)... and if your stranded, don't leave the bike on (allow the 12v to sit with a charge while you wait for a tow, no lights, no phone charger, nothing) or you'll have to do the above to revive the charging system once you get your bike to it's charge destination.

 

[Dave]

Well, I got stranded.

I raised the problem a while back with the dealer, who told me they escalated to technical and apparently I’m SOL and there’s no fix. They wouldn’t except any responsibility. So I kept riding, and then at the end of the day’s ride I went to a chargepoint DC fast charger, where I tried four times to get it to charge. It would not work. Then an Audi E Tron rocked up and connected to power using the same station immediately, no problem. I had to wait hours on a slow charger, to get enough power to limp home. Then this past weekend, I had to try three times at two different chargepoint DC fast chargers to get it to work. Almost got stranded again.

Harley Davidson again refused to do anything. They continue to blame Chargepoint.

Does anyone have any connections to the company, so that I can get this raised above the arrogant and intransigent technical team?

I never expected this from the motor company. Apple? Sure. But not the motor company.

I have had success in the past sending a letter addressed to the CEO at the corporate address.