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LW App now crashing and Bluetooth not working.

743 Views 12 Replies 4 Participants Last post by  xophere, 
xophere
So let it sit a couple weeks. Now the app crashes and Bluetooth fails to connect. Ugh. Well it was nice when it worked.
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Mob Dee
xophere said:
So let it sit a couple weeks. Now the app crashes and Bluetooth fails to connect. Ugh. Well it was nice when it worked.
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Had same issues.

My current solution:

Phone: Pixel 6 Pro (Android 13 OS)

1) Delete app
2) Remove Bike from phone's Bluetooth device list and phone from Bike's Bluetooth device list
3) Power off phone and bike
4) Restart phone
5) Download app but DO NOT OPEN
6) Go to system settings (App Info) for the app
7) Grant app all permissions
8) Turn off "Pause app activity if unused"
9) Now open up app and login
10) Download " LightBlue" from Play store
11) Turn on bike
12) Use said Bluetooth app just downloaded to connect to bike. (It may take a couple of times)

Unfortunate that such hacks have to be used. But working fine for now. Before I couldn't even get the Livewire app to open.

As for Bluetooth, I could never keep a connection. Only downside to using the Bluetooth app, is that I have to reconnect through the app every time I start the bike. Doesn't automatically sync up.
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Mob Dee
Here's a screenshot of the App permissions

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xophere
Dude this rocks. Same phone thanks for sharing. You running the beta release as well?
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Mob Dee
xophere said:
Dude this rocks. Same phone thanks for sharing. You running the beta release as well?
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No problem.

Not running beta.
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xophere
Worked like a charm.
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tcypher
wonder what the change was relative to the HDMC app, as I've not run into this challenge with mine, although I cannot use the LiveWire app, as it won't allow my SN.

* I will add the BT connection is a PITA... as it requires I have BT on, and then open the app and then start the bike (in that order.)
If I do it in any other order, it will either not connect or not until I'm already riding, which is pointless.

*pixel 6 Pro
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xophere
Both on Pixels so likely something new broke something... The bluetooth connection is pretty annoying
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Adventures on Zero
So the devs of the LW app, and the HD app, are incredibly responsive to tech issues and app issues. About a year or so ago, the pre-load calculations weren’t working at all on the HD app. I sent an email and within 24 hours I got a response, and I believe about 2 weeks later the bug was fixed. This might be something useful for them to know, as I’m sure they don’t get a lot of feedback on the app.
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xophere
Good point. How did you submit the question?
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Adventures on Zero
xophere said:
Good point. How did you submit the question?
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On the HD App, Under the 'More' icon at the bottom right, click 'App Feedback', which should open up an email with pre-filled out info based on your device.
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xophere
Now if only it would be sticky. Sadly a little manual but at least it works.
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xophere
Ok I just noticed it is showing the charging rate and the time to completing. I don't know if this was an update but I feel less crappy about it now.
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